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    If I order today, when will my order ship?

    Each listing has it's own posted turnaround times, which does not include ship time. See below for a quick snapshot of our turnaround times.

    Headbands – 1-2 business days
    Bodysuits/Tees – 1-3 business days
    Outfits – 1-3 business days
    Party Decor - 1-3 business days

    *If you order more than one item your entire order will ship together with the latest corresponding turnaround. 

    *Need your items...like, yesterday?! No problem! I am happy to have your outfit to you in time for your special event and there is NO RUSH FEE! Send me a message here and I’ll let you know if I can make it happen for you. 

    What is your cancellation policy?

    If you should need to cancel your order, please contact me immediately. If your order has not yet shipped you are eligible for a full refund. 

    What is your return policy?

    Orders that have been shipped must be returned in unwashed, unworn, and UNUSED condition and postmarked 14 days after receipt of package. 

    Because of the nature of the following items, unless they arrive damaged or defective, I cannot accept returns for

    • Custom or personalized orders

    What is your exchange policy?

    If you have purchased the incorrect size please contact me for resolution as soon as possible. You will be responsible for return shipping costs, however the cost of shipping you the new size will be free of charge.

    There’s an issue with my package, can you help?

    If your order has been damaged in transit please notify me within 3 days of receiving your package for resolution. You will be asked to provide photos of damage in order to file a dispute with the post office. 

    If your package has been marked as 'delivered' but you have not received it please contact your local post office to file a stolen package report. If you need further assistance please contact us by email at hello@sweetchubbycheeks.com.

    How should I clean my gorgeous new items?

    Every item comes with washing instructions attached. Here's a quick run-down!

    Headbands - spot clean
    Bodysuits/Tees - machine wash inside out, hang to dry, do not iron design
    Lace Bloomers/Rompers - hand wash only, hang to dry, do not iron, do not dry clean
    Tutus - hand wash in warm soapy water only. Hang it to dry. If wrinkled, hang in a steamy bathroom to release the wrinkles, then comb your fingers through the tutu from the waistband to the ends of the tulle until it returns to it's normal shape.

    Do you accept custom orders?

    Yes! With the exception of copying other people's work (including other shops, or licensed & trademarked items), I accept all kinds of custom orders! Click this ‘Contact Us’ link to send me a message. Can't wait to see what we come up with!

    Are your items compliant?

    Yes! All of our items meet CPSC Safety Requirements. Have questions about this? Send me an email at hello@sweetchubbycheeks.com - I’d love to hear from you!